Tagitive is committed to protecting the privacy of your personal information that is collected through the Tagitive website www.tagitive.com (Site), the software, and the application for mobile devices (collectively referred to as ‘Programs’) or directly from you. This is in accordance with all relevant legislation.
Our ability to effectively process your data is reliant on true, complete and accurate information provided by you. In order to protect your privacy and security, we will not update your information unless we are able to verify your identity through your name and email address.
What types of personal information do we collect?
The personal information that we may collect to enable your use of the Tagitive Site and Programs includes:
How do we collect your personal information?
We may collect personal information from you directly in person or by telephone, email, post, via the Site or the Programs. We may also receive information via an intermediary we have a relationship with, such as a manufacturer or supplier.
We may also collect any other information as requested on the Site, the Programs or otherwise requested by Tagitive or provided by you.
Personal information and your personal details may be collected from you in a number of different ways, including but not limited to:
We may log information about your access to and use of our Site, including through Internet cookies, your communications with our Site, your browser preference, your operating system, and the IP Address of your Internet Service Provider.
From time to time we may contact you with questionnaires, surveys or market research to improve our Tagitive Programs or Site. Your participation in and provision of this information is optional.
How do we use your personal information?
If you consent to us processing your personal information, we will not collect, use or disclose your personal information for any purposes other than those identified below, except with your consent.
We may process your personal information for the following purposes:
You have the right to withdraw your consent at any time but it will not affect the lawfulness of processing based on consent before its withdrawal. This withdrawal may also impact on our ability to provide our services to you and may result in us cancelling the request for services.
Disclosure of Personal Information
Tagitive will not disclose your personal information, unless it is required, incidental or otherwise related to the primary purpose of providing services to you or a third party, such as provision of your personal information for which you have consented by accessing and interacting with the Tagitive Programs.
Tagitive may disclose your personal information to its business partners who assist in providing services to you as a customer.
If Tagitive is required to disclose your personal information to the extent required under law, including but not limited to in connection with legal proceedings or prospective legal proceedings, and to establish or defend Tagitive’s rights, Tagitive will notify you of this disclosure.
In order to protect the privacy of children, we require parental or guardian consent for all children under the age of 18 to access the Programs and to be able to use their personal information. No sample or information will be handled without this explicit consent. If this consent is not provided, we will promptly remove any personal information provided from our database.
Do we process any anonymised or de-identified information?
We sometimes anonymise or de-identify information by removing all of the personally-identifiable information such as your name, date of birth and address. We may then use this de-identified information for the purpose of auditing, quality assurance and research on the basis that they are anonymous and unidentifiable.
None of your personally-identifiable information will ever be used in any reports or publications.
Do we ever disclose your personal information to third parties?
How do we transmit your personal information internationally?
In order to provide our services to you, we may transfer, process or store personal information in countries outside where you are located.
In these cases, we have strict contractual requirements with our third parties and appropriate safeguards as to how they are able to collect, use, maintain, secure and disclose information.
If you do not consent to your personal information being stored or processed internationally, you should not use our services.
How is your personal information kept secure?
We take the security of your personal information seriously. In order to do so, we have implemented the following protocols:
These barriers safeguard and secure the information to prevent misuse, interference, loss, or unauthorised access, amendment, or disclosure.
Tagitive regularly backs up its data, however you are responsible for ensuring your own data is backed up. Tagitive is not responsible for any loss or corruption of data whatsoever due to poor practices, user error, or malicious intent.
How long do we hold onto your personal information?
We store your personal information:
We will generally only hold your personal information for one to seven years.
You are able to request us to destroy to your personal information at any time, but you acknowledge that this may impact on our ability to provide services to you. Your personal information will then be destroyed, with the exception of your deletion request, a confirmation that the information was deleted and any data required in order for us to meet our legal obligations.
Are you able to request information or make changes?
You may ask us at any time to provide you with a list of the personal information we hold about you, and for copies of that personal information. We will endeavour to provide you with the data within 30 days of receiving your request. For more complicated matters, we may need to extend this deadline to 60 days.
We will endeavour to provide these requests free of charge. However, if a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable fee to cover our administrative costs or refuse to act on the request.
If you believe for any reason that we are holding inaccurate or incomplete data about you, you may ask us to correct it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.
Our ability to effectively process your data is reliant on true, complete and accurate information provided by you at the time that you engage us to provide the services. We will not update your information or release your results:
Do we collect sensitive personal information?
Sensitive information is defined in the Privacy Act 1988 (Cth) to include information or opinion about things such as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
Tagitive generally does not collect sensitive information. We will notify you specifically if we do collect sensitive information.
Cookies & Web Beacons
Tagitive may use web beacons from time to time. This will monitor behaviour such as counting user visits, or deliver a cookie to the browser of a visitor viewing the Tagitive Site.
Links to Other Websites
Members in “Designated Countries”
The following section only applies to individuals located within the European Economic Area, United Kingdom or Switzerland (collectively referred to as “Designated Countries”).
What is our relationship to you?
We will generally act as the Data Controller of your personal information. Sometimes we will also be given personal data under contract with third parties. In this case, it is likely we will be acting as a Data Processor or as Joint Controllers.
What are your rights under current data protection laws?
The following is a summary of your rights given under the General Data Protection Regulation, noting that these rights are subject to certain exceptions:
To request any of your above rights, please contact us using any of the methods provided at the end of this policy.
How can we be contacted?
You can exercise your rights or make a complaint by contacting us using the information below:
Call us on:
+ 61 7 5360 9490
PO Box 31
11 Lear Jet Drive
Caboolture QLD 4510
Emailing us at:
Each request or complaint will be dealt with confidentially and we will be in contact with you within a reasonable time.